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Tenant Deposit in West Drayton, London - Affinity Estate Agents

Tenancy deposit move in & move out process

Your letting agent’s responsibilities:

If you are renting a property, then you probably will have been asked to pay a tenancy deposit. In April 2007 it became law that all assured short hold tenancy deposits received by landlords and letting agents are required to be protected in a Government-authorised tenancy deposit protection scheme. Affinity estate agents do not hold the deposit & use an insurance scheme, we use The Deposit Protection Service (The DPS) it is the only custodial scheme authorised by the Government. They require that the money you paid to your landlord/letting agent is physically paid over to them within the specified 30 day period from the start of your tenancy to safeguard for the duration of the tenancy.

The prescribed information that is legally required to be given to the tenant is attached to the last pages of our AST agreement. The deposit will be repaid at the end of the tenancy when both parties have reached agreement on its distribution.

What is a tenancy deposit?

Most private landlords ask new tenants to pay a tenancy deposit to cover damage or unpaid rent.

Why you pay a tenancy deposit

A tenancy deposit gives your landlord protection against you leaving without paying the rent or for any damage you cause.

Your landlord should confirm in writing what the deposit covers. This may be set out in your tenancy agreement or your landlord may give you a separate document that should be signed by you and your landlord.

Your deposit is your money. If you've paid all the rent due and caused no damage, the full amount of your tenancy deposit should be returned at the end of your tenancy.

Your landlord can make reasonable deductions from your deposit to cover certain losses.

How much deposit is required?

We have two schemes regarding the amount of deposit we require:

1) 1 months deposit is required if the tenants take out a tenancy liability insurance from our affiliate company Home-let it is usually close to £99 per property/tenancy.

2) 1.5 times the monthly rent is required if the tenants opt out of the tenants liability insurance.

Tenancy Deposit Scheme

In April 2007 a requirement was placed on all landlords to register tenant’s deposits with an approved government scheme. This registration provides a safeguard for the tenant’s money and each of the authorized schemes offer an independent adjudication service in the event of a dispute.The landlord or their appointed agent must lodge all deposits with an approved scheme within 30 days of the commencement of the tenancy. Tenants will be provided with copies of ‘Tenancy Prescribed Sheets’ which clearly details:

  • The contact details of the Tenancy Deposit Scheme
  • The contact details of the Tenant, Landlord or the Landlords Agent
  • The rented property address.
  • How to apply for the release of the deposit
  • Information explaining the purpose of the deposit
  • What to do if there is a dispute about the deposit.

Who Do Affinity lodge your deposits with.

Affinity estate agents use The Deposit Protection Service (The DPS) for tenancy deposit protection, using only the custodial based protection. As a tenant you'll have peace of mind that your tenant's deposit will be protected by one of the largest suppliers of deposit protection in the UK.

The Deposit Protection Service (The DPS) it is the only custodial scheme authorized by the Government. They require that the money you paid to your landlord/letting agent is physically paid over to them within the specified 30-day period from the start of your tenancy to safeguard for the duration of the tenancy.

The prescribed information that is legally required to be given to the tenant is attached to the last pages of our AST agreement. The deposit will be repaid at the end of the tenancy when both parties have reached agreement on its distribution.

The DPS has created a leaflet designed to give tenants a step-by-step guide to deposit protection and repayment.

Avoiding Deductions

When you are ending your tenancy you must ensure that the property is cleaned to professional standard before handback. We strongly advice the hiring of a professional cleaning company as:

  • The property was initially cleaned by a company before given to tenants
  • If there are any issues, we can make sure the company returns to address them.

Important tips:

Areas that sometimes get missed include: the hob and oven, shower-screens, toilet seats, washing machine tablet holders, underneath furniture, fridge and freezer, skirt boards, and inside cupboards and drawers.

Other important tips:

  • No Pets - Almost all our landlords will not accept pets. A very small minority of landlords will accept pets but there are special provisions & deposits & insurances that must be agreed upon before the tenancy agreement I drawn up.
  • Vacuum Carpets – Ensure that you vacuum carpets on a regular basis (weekly is preferable.) This will minimize the dirt build up and may avoid the requirement of a costly carpet clean at the end of the tenancy
  • DO NOT SMOKE – Smoking is not permitted in any of the properties that Affinity estate agents market. If tenants do smoke then they will be liable to pay for the costs of steam cleaning items affected by the smoke such as sofas, blinds, curtains, cushions, bedding etc…. There may also be a request for a contribution to the repainting of the property if the nicotine has penetrated the paint and settled into the pores of drywall.
  • Replace all Lightbulbs – It is the responsibility of the tenant to ensure that lightbulbs have been replaced and are in working order at the end of their tenancy. Failure to replace the bulbs will result in a deposit deduction as the landlord/or agent will need to send a contractor to attend to carry out the replacement work. A handyman contractor rate would usually amount to around £70+Vat for the site visit plus parts.
  • Avoid Wall Damage– Tenants are advised not to hang pictures without the landlords prior permission. Avoid the use of oil based adhesive products such as Blu-Tack as these will mark walls and repainting may be required at the end of tenancy.
  • Return Keys, Swipe Cards and Fobs – Keys must be returned to the office no later than midday on the day after your tenancy expires. Failure to return keys within the designated timeframe will result in an administrative charge as well as a further charge at the equivalent rental rate per day that the keys are not returned. In the event that all keys are not returned then the landlord reserves the right to change the locks at the expense of the tenant.
  • Avoid Leaving Cleaning Products – Although often left with the kindest of intentions we ask that you refrain from doing so. Unfortunately we have experienced instances where tenants have complained when cleaning products have been left in the property along with other unwanted items.
  • Disposal of Rubbish – Items that have been left that have not been recorded on the original inventory will be regarded as rubbish. All rubbish will need to be removed at the cost of the tenant. Contractor rates would amount to approximately £50 per hour and tenants may be required to pay any additional disposal costs.
  • Toilet Cleaning – Lime-scale build up is a common occurrence domestic sanitary units and pipes. Lime-scale is a deposit found in hard water which contains a higher than usual amount of minerals. Lime-scale is not only unsightly but it can lead to plumbing issues should it be left untreated. Removing lime-scale may seem like a daunting task but this can be achieved with common household items – You will need to empty the bowl and use paper towels dipped in vinegar to soak the area for a few minutes before flushing the toilet. This should resolve the issue.
  • Sealant and Grouting – Usually as a result of showering deposits tend to build on the sealant and grouting. It is recommended that after each shower (build up in condensation) the tenant wipes down the surface to prevent the build-up of deposits. Should the deposits discolour the sealant then we would recommend getting a cleaning aid such as the Cillit bang.

Example Costs for Maintenance and Cleaning Services at the End of Tenancy

Tenants are advised to note that work charged as a result of breach of tenancy can indeed be expensive. The landlord/agent must appoint approved contractors. Costs for their work can often include travel time, petrol expenses, parking, labour and materials. Minimum charges for all our contractors start at £75 . For your convenience we have detailed below a list of example costs for different services that may be required.

End of Tenancy Cleaning Costs

General Light Clean – 1 Bed - £90, 2 Bed - £130, 3 Bed - £180
Deep Clean (including Appliances) – 1 Bed - £140, 2 Bed - £180, 3 Bed - £230
Carpet Clean - £50 per (average sized) carpet
Defrost & Clean Freezer - £50 (on top of normal cleaning charge)
Re-Sealing Bath - £50 (Labour & Materials)
Replacement Locks – Standard Lock Replacement with 3 keys £150
Re-Painting – 1 Bed £700, 2 Bed - £900, 3Bed £1100

All the above costs are estimates and are intended as a guide for tenants. The estimates have been made based on average sized apartments marketed by Affinity estate agents. Prices will change dependent on size, type of construction, location of the property etc…

REMEMBER - As long as the property is left in a clean condition, free of damages and without a breach of tenancy then we anticipate there will be no proposed deposit deductions.

Deposits in Joint Tenancies

Joint tenancies can often present difficulties when dealing with deposit returns. It is important to remember that, when in a joint tenancy, the tenants will be severally liable in respect of their responsibilities and liabilities. In the event that one or more of the tenants fails to adhere to the terms of their contract then the liability can, and often will be transferred to the other tenants on the contract. E.g. If one tenant fails to clean his/her bedroom then the other tenants will ultimately share the burden of the cost for bringing the property back to a clean condition.

Deposit Dispute

In the event of a dispute then in the first instance, both Tenants and Landlords should seek to deal directly with the agent as a means of adjudication. Should it not be possible for the agent to help reach agreement then the tenant and the landlord may seek independent adjudication through the Deposit Protection Service operated by;

The Deposit Protection Service
The Pavilions
Bridgwater Road
BS99 6AA

This is a free and extensive adjudication service where the adjudicator will make case by case factual decisions based on the supporting evidence provided. Please note that this service may prove more time consuming than reaching an agreement directly between the landlord and the tenant. It is also possible that the final DPS adjudication may produce a financial verdict that was better or worse than the initial proposal.

Deposit Return

Affinity estate agents will endeavour to release deposit monies at the earliest opportunity once agreement has been reached between the Landlord and Tenant. If there is no dispute then the landlord or agent will release the deposit without delay, less any deductions that the tenant has agreed.

Should Tenants or Landlords require any further details regarding deposits then please call our office on 01895 544 544 and we will be glad to be of assistance.

Any further enquiries regarding deposit, move inn, move out & dispute procedures can be found in the links provided below:

Affinity Estate Agents

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